Support

Use the contact form or our chat feature to fully describe your situation and we will connect with you as soon as we can to help resolve the issue.

Three of our courses are available in Spanish versions - Responsibility Awareness, Drug & Alcohol Awareness and Theft Awareness. You must select Spanish as your language when you register for your account in order for your learning platform to be in Spanish. You must also be sure that you select and purchase the course with "Espanol" listed in the course name. All of our courses are primarily in English so please be sure that the course you select says Espanol in the name if you are trying to purchase the Spanish version.

Yes. You will be able to review all of our privacy standards after registering for your account, prior to paying for and completing our courses.

No, ProCivica will not make public any information that you have submitted to us other than your course completion certificate to the agency that referred or registered you, if applicable.

You can log in as many times as you need within the 30 days after you have begun the course.

How long it takes to complete our courses varies depending on several factors including your internet speed, your reading pace, and how long it takes you to explore each section. You can stop and start as needed but we encourage you to complete the lesson that you are on before logging out to ensure your progress saves correctly.

No, unfortunately, due to the nature of the product we sell we are not able to offer refunds. This is in the Terms & Conditions that are presented to you after you create your account.

Yes. You will have questions throughout the course to help you practice for the tests, as well as a midpoint exam and a final exam. They will be required to be passed with a minimum of 80% correct answers. If you fail an exam 4 times you will be required to review the previous sections again then you will be allowed to retake your exam.

Not all courts have access to your course status.  As soon as you complete a course, you should email or hand in your certificate to assure they know.

Coupons are only issued to those who have met certain criteria.  If the person that referred you to take your class did not give you a coupon code, you are most likely not eligible as our classes have already been significantly reduced in cost.

Yes.  If your course has a fee, you cannot begin until you have paid for it.

The most effective way to reach us is to use the chat feature on our website. If this still does not address your issue, then you may complete the CONTACT FORM on the bottom of the support page of our website or call our support number M-F 9 am - 5 pm EST.  Our toll-free number is 1-888-713-2748.

No, We do not make your information public. Your certificate of completion may be provided to the agency that referred you. You will be able to review all of our privacy standards prior to paying for and completing our courses.

We accept credit and debit cards. We do not accept cash, checks or money orders.

On the sign-in page, click "Forgot Password" to reset your password.

Log in to your account and follow the steps below:

• Click on the "Certificate" button beside the course you have completed.